FAQ

Return policy

What is our return policy?

Please note that the client will incur all shipping fees.

If you return the item, we will refund or exchange only the value of the product, and not the shipping fees.

All items must be in the condition in which you received it. Clothing must be in perfect condition : unworn, unwashed, with original tags.

Order and delivery

Who is Collect-Sports?

Collecto-Sports is the shop of great collectors. You will find a great selection of sporting gear and collectors items. Collecto-Sport is the Official Store for Montreal Canadiens Centannial. We also sell exclusive items and autographed cards and gear.

Where are we located?

Collecto-Sports shop and Web office are situated at 750, boul. René-Lévesque, office 8, Drummondville (Quebec) J2C 7N7

Order process

How to order?

First, you will have to create a user account with all of your billing and contact info. Once logged in, you can go around the site selecting your items. When you go to check out, choose your payment and shipping options, fill in the necessary information, and process your order. You will receive a confirmation email shortly after.

Why didn’t I receive a confirmation email?

Many reasons could explain the absence of a confirmation email.

At first, check your junk mail box. If we are in there, be sure to add us to your safe list, as we send you all order updates with this email.

Another reason would be that your email was not entered correctly, or that we do not have your current email address on file. In this case, please contact our team.

It is also possible that you checked out without finishing properly, which implies that we never received your order. Please contact us to confirm.

How long does my order take to be processed by your team?

Your order should be processed within two business days once the transaction is complete. Expect 1 to 7 days for delivery.

How can I modify or cancel an order?

It is possible to modify or cancel an order as long as it is not shipped. In this case, call us as soon as possible.

Who can order from Collecto-Sports website?

Anyone passionnate about sport!

Order process

What are the payment options available?

You can pay using Visa, MasterCard or PayPal (by request).

Is your site secure for online payment?

Personal information during internet transmission is protected by an SSL (Secure Socket Layers) protocol which encrypts any data entered. It ensures the confidentiality of information, including your banking information.

What is a Card Verification Number (CVN)?

This is the 3-digit number on the back of your credit card. This is to ensure that you have your credit card on hand to prevent fraudulent use of credit card numbers.

Are there taxes on my order?

GST and PST are applied on all orders, according to the customer's home province.

Delivery

What are your shipping options?

We use the delivery services of Canada Post.

What are the shipping fees?

Shipping fees are calculated following the product type and the client's location. A pin has a $2.50 fee while a jersey has a $12 fee for Quebec and Ontario. Add an extra pourcentage for US and West Canada. The more you buy, the more you save. For example, the second item would have 50% off the shipping fee (so a second jersey's shipping fee would only be 6$ for Quebec and Ontario). The third product's shipping fee is 75% off.

Can you provide me with a tracking number?

Yes, a tracking number is issued with any order. If you didn't received it, contact us and we will send it back.

When will I receive my order?

Estimated time for a standard delivery is between 1 and 7 working days. We do not ship during week-ends or holidays. Restrictions may apply.

Contact us

Please contact us for any inquiries concerning technical assistance, purchases or other issues.

Collecto-Sports
750, boul. René-Lévesque, office 8,
Drummondville (Quebec)
J2C 7N7, Canada

Customer service and support

Phone: (819) 477-9595
Email: info@collectosports.com

Collecto-sports
Welcome in the best collectors store
750, boul. René-Lévesque, local 8,
Drummondville (Québec) J2C 7N7
Tél. : 819 477-9595
info@collectosports.com
Visa, Mastercard, Paypal, Entrust
Delivered safely in Canada and USA since 1991